FAQ

• In What Format Should I Submit My Artwork?
• What Brand/Type of Shirts Do You Carry?
• How Long Will It Take for Me to Receive My Order?
• Do You Print Samples?
• What Payment Terms Are Available?
• What If I Don’t Have Artwork?
• Do You Print In-House or Does Someone Else do Your Printing?
• Can We Visit Your Shop?

 


In What Format Should I Submit My Artwork? – More often than not, we can work with any graphic format. Ideally, however, one color images are best submitted as jpg, tif, or pdf. Multi-color images are best submitted as Illustrator files if they’re spot color, jpg or tif if they’re full process color.

Submission of artwork is discussed in much more detail here. We know this can be confusing. Please don’t hesitate to ask for our assistance with this. We’re happy to help either by phone or email.

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What Brand/Type of Shirts Do You Carry? – We carry just about anything you’d want from any major manufacturer in our industry. In t-shirts alone, we carry Alternative Apparel, American Apparel, Anvil, Champion, Comfort Colors by Chouinard, Fruit of the Loom, Gildan, Hanes, Hyp Sportswear, and Jerzees. You can browse our catalog here.

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How Long Will It Take for Me to Receive My Order? – We can guarantee orders to be ready upon two weeks from final approval, however it’s often about a week or less depending on the time of year. Don’t hesitate to inquire about a faster turnaround, we can pretty much always find a way to have your order read for when you need it. During our peak times of production we may have to apply a 10% rush charge if the order is needed in less than a week.

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Do You Print Samples? – Generally no. Our most valuable commodity is our press time. The reason our prices get lower as the orders get larger is that we get to spend more time printing in relation to the amount of time it takes to set up the job. If we’re setting up a job to produce a sample, it can often consume quite a bit of time, more, of course, depending upon how many colors are involved.

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What Payment Terms Are Available? – We accept cash, check, Mastercard, Visa, and Paypal. We do accept Purchase Orders from schools and institutions. With approved credit, we can extend terms to regular business customers.

On most custom orders to new customers, we do ask a 50% deposit.

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What If I Don’t Have Artwork? – We have a talented designer on staff. His name is Curt and he’ll be happy to create artwork for you or take your concept and make it press ready. There is, however, a charge for his services.

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Do You Print In-House or Does Someone Else Do Your Printing? – While we pride ourselves on our customer service, we are primarily a full-service printing facility. All of our printing is done right here, within yards of the office where Ed and Johnnie sit when you speak with them. You can be sure that when your job goes to press that your customer service representative will approve the first shirt off the press.

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Can We Visit Your Shop? – One of the things most surprising to me is how many printers don’t list their address on their website. We’re at 420 Pine Street, Burlington VT, just about a mile from downtown. You are most welcome to visit our facility at any time.

The internet is responsible for just a small part of our business. We deal with many of our customers face to face right here in our office. Whether you’re local or visiting Vermont on vacation, feel free to stop in. We’d love to show you our facility.

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Looking to get some shirts printed? Whether you're local here in Burlington, or located elsewhere, we'd love to hear from you! Whether you're looking for our minimum order of 12 pieces, 36 or 100, or thousands, we're here to help.
Get in touch today for a quote.


420 Pine St. Burlington, VT 05401
Call us at 800-272-2066 or 802-864-7630
E-mail us